Technical Support Analyst – Quadvergent Inc.
📍 Location: Vijayawada, Andhra Pradesh
💼 Job Type: Full-Time
🏢 Company: Quadvergent Inc.
💻 Department: IT / Technical Support
🎓 Experience: 1–5 Years
⏳ Application Status: Actively Hiring
🏠 Work Mode: As specified by employer
Job Description
Quadvergent Inc. is hiring a Technical Support Analyst in Vijayawada to provide technical assistance to users and troubleshoot hardware, software and IT-related issues.
The selected candidate will be responsible for identifying technical problems, resolving user issues, providing technical guidance and ensuring smooth day-to-day IT support operations.
The role is suitable for candidates with experience in technical support, troubleshooting, computer systems and basic networking.
Key Responsibilities
- Provide technical support to users.
- Troubleshoot hardware and software issues.
- Diagnose and resolve computer-related problems.
- Assist users with software installation and configuration.
- Troubleshoot operating-system issues.
- Provide support for printers and peripheral devices.
- Identify and resolve basic network connectivity issues.
- Support users with application-related problems.
- Record technical issues and service requests.
- Follow up on unresolved technical issues.
- Escalate complex problems to senior technical teams.
- Maintain technical-support documentation.
- Provide timely assistance to end users.
- Follow IT support procedures and company guidelines.
Technical Support Activities
The selected candidate may work on:
- Desktop troubleshooting
- Laptop troubleshooting
- Software installation
- Windows support
- Printer support
- Network connectivity
- Internet/Wi-Fi troubleshooting
- Hardware configuration
- Application support
- User account support
- Basic IT infrastructure
Eligibility
- 1–5 years of experience in technical/IT support.
- Degree/Diploma in Computer Science, IT or related field is preferred.
- Good knowledge of computer hardware and software.
- Basic understanding of networking.
- Good troubleshooting skills.
- Strong communication skills.
- Ability to interact with users and understand technical problems.
- Ability to work independently and as part of a team.
Required Skills
- Technical Support
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows
- Networking
- Wi-Fi Troubleshooting
- Printer Support
- Computer Hardware
- Application Support
- Problem Solving
- Customer/User Support
Experience
🎓 1–5 Years
Candidates with previous experience in technical support, desktop support or IT helpdesk roles can be suitable for this position.
Salary
💰 Salary: Not specified in the current listing.
For your website, it is better to mention “Salary: Not Disclosed / As per Company Standards” rather than adding an estimated amount.
Work Location
📍 Vijayawada, Andhra Pradesh
The current listing identifies Vijayawada as the job location.
Application Status
🟢 Actively Hiring
The vacancy is currently appearing in Vijayawada technical-support job listings.
Suitable Candidates
This position is suitable for:
- Technical Support Engineers
- IT Support Executives
- Desktop Support Engineers
- Helpdesk Professionals
- System Support Professionals
- Computer Hardware & Networking professionals
- IT graduates with relevant experience
Selection Process
The recruitment process may include:
- Resume screening
- HR interview
- Technical assessment
- Technical interview
- Final interview
- Document verification
- Selection